Customer Support
Our Focus on Customer Experience
Making it easier for our customers to operate their railcar fleet
Our Sales and Account Solutions staff are the most knowledgeable in the business and are committed to making it easier for our customers to operate their railcar fleets. Yet, our service offerings go far beyond our customer-facing departments. Our Engineering team has extensive technical expertise and finds ideal products and designs that best fit our customers’ needs. In addition, we have multiple teams focused on fleet management, whether it’s to ensure the customer receives their fleet in a timely manner or to assist customers in finding the railcars they want. Every team within GATX Rail North America is integral in providing our best-in-class service.
Our service offerings also include a top-of-the-line customer portal, MyGATXRail, which allows customers to find pertinent fleet and lease information whenever they need it. We are always striving to improve the customer experience and request customer feedback to help guide any improvements we make. GATX Rail North America doesn’t just lease railcars and locomotives, we provide full-service options to make it seamless for our customers to propel the world forward.
Our Service & Support Teams
Our full-service efforts go beyond leasing and maintenance. Through our unmatched expertise, our extensive industry knowledge, and our unparalleled service, we aim to make your leasing experience second to none.
Our employees make it all happen.
OUR SUPPORT TOOLS
Customer Training
We know that quality maintenance and operations require specialized knowledge, skills, and experience. So we’ve used our extensive experience to develop our unique TankTrainer program for our customers and emergency first responders.
Since 1993, the GATX TankTrainer™, a one-of-a-kind rolling classroom, has provided thousands of customers, rail and yard workers, first responders, employees, and more with hands-on training for tank car operation and safety.
The TankTrainer™ mobile classroom is a 33,500-gallon tank car outfitted with a variety of fittings, coatings, and configurations. Trainees can access the interior and top of the tank car for experiential learning. Our skilled instructors lead training sessions in a climate-controlled classroom car that accompanies the TankTrainerTM.
